FAQ

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How do I make a purchase from you?

  • We make it really simple to purchase from us. All you have to do is open an account online. 
  • We will send you your log in details and password. That’s it. You are all good to start shopping.

Is there a minimum order value?

If you are a wholesaler, we expect you to order like a wholesaler.

What are your payment terms?

Payments are proforma invoice

What happens if some of my order is out of stock?

They automatically go on back order. However, if you choose not to put it on back order, you are more than welcome to withdraw the item from backorder.

When is the best day of the week to place an order?

We ship orders from Monday-Friday. If you are closed on Monday, then we suggest you place an order between Monday-Thursday.

How long does it take to dispatch an order?

Orders are usually processed, picked, and packed the same day. The courier picks up the order the next day or the same day if it is ready to be shipped by 1pm.

How long does delivery take?

· North Island deliveries take 2-3 days.
· South Island deliveries take 3-4 days.
· Rural and island deliveries can take longer depending on where you are
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